Contact requests

Purpose

Full ticket management for incoming contact requests dbxContact.

Procedure

  1. Filter tickets by status, priority or search term.
  2. Open the ticket and check the complete message history.
  3. Write public response or internal note.
  4. Update status and priority; Send answers optionally by email.
  5. The final extinguishing is exclusively in dbxContact_admin possible.
Request → Ticket → History → Reply/Note → Status → Optional Email